Based on my book Articulating Design Decisions, these online classes focus on principles, tactics, and actionable methods for helping you present design to other people. My eyes and ears are wide open, scouting for opportunities to improve the process or communicate better with my team.

Something else that I’ve come to learn from interviews and usability tests is to repeat the statements people are saying right back to them in the form of “What I hear you saying…” and rephrasing it in a way that moves the conversation forward.And, in many cases, how you communicate with other designers, stakeholders, clients, or executives is more critical than the designs themselves.

One suggestion in particular that I found interesting was the suggestion of writing user stories for your internal team. Starting with why" means that you begin any project or decision by questioning its purpose, its reason for being. Moreover, it gives reassurance to clients that their product is in good hands and they will get the best results for their investment. Tom defined documentation as a single source of truth — a place where all notes about a project (including design reviews and action items) reside.I hope this little blurb helps you in whatever conversation you are prepping for or encourages you to get a hold of the book itself.