StarTech.com 6ft (1.8m) Mini DisplayPort to DisplayPort 1.2 Cable - 4K x 2K UHD Mini DisplayPort to DisplayPort Adapter Cable - Mini DP to DP Cable for Monitor - mDP to DP Converter Cord (MDP2DPMM6)

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When connecting through Surface Dock there’s a maximum screen refresh or resolution possible, even if some Surface model capabilities exceed this.

Unless you have an 8K monitor, which will probably use a later DisplayPort version anyway, doing this should result in no loss of picture quality. This offer is available for a limited time and while supplies last and is subject to the requirements, disclaimers, and terms . That changed in April, 2010, when the MacBook Pro lineup was the first to push video and audio over the same Mini DisplayPort cable. The adapters listed in the table have been tested for compatibility and can help solve video issues. Advanced Exchange Service: Replacement part/unit dispatched, if needed, following completion of phone/online diagnosis.Offers may be changed without notice and are subject to product availability, eligibility, credit approval and execution of documentation provided by and acceptable to DFS. The resolution and refresh rate supported for the external display depends on how many displays are connected and whether the display on your Surface is on or off. For example, if you’re using a DisplayPort connection to an external display, that display must be set to recognize DisplayPort as the video input signal.

If this doesn't work, and your monitor or graphics card has multiple DisplayPort ports, try repeating the process using different ports. Introduced in October 2008, Mini DisplayPort is Apple’s current connection du jour for audio and video, and starting with the introduction of Thunderbolt earlier this year, the tiny jack is now host to high-speed hard drives and other peripherals as well.com/resources/en-us/asset/white-papers/products/servers/server-infrastructure-resiliency-enterprise-whitepaper. If you’ve checked the input settings on the second screen and it’s still not working, try Solution 3.

The adapter will only work when the connector is plugged in with the flat side of the connector aligned with the flat side of the Mini DisplayPort. See the same things on both your Surface and on the external display (to learn more about display resolutions, go to Solution 7). However, users of Apple notebooks, iMacs or Mac Pros will be better served by adapting their Mini DisplayPort. This holds the cable securely in the port, but if you are new to using DP, it is easy to assume the cable is stuck.Coming to PC notebooks, it should be mentioned that many companies in the market use the mini DisplayPort. Though Mini DisplayPort is the smaller version of the actual ones, they always stay in competition with the normal DisplayPort. Find your device in this table to see what you need to set up a second monitor with your Surface device. When you connect your Surface to a TV or monitor, your Surface tries to set the best resolution based on the connector and the resolution of your TV or monitor.

Your display might not support the requested resolution or there may be an issue with the cable connecting the display to your computer. The first clue to a DisplayPort link failure will probably be your monitor switching to low resolution. If you're using a video extension cable or video converter, remove it from your set up to see if it’s causing the problem. The following table specifies the max refresh rate and display resolution for Surface devices that are using either one or two external displays. When you use two external displays, you may be able to achieve a higher refresh or display resolution on one display by lowering the refresh or display resolution used on the other.If you're using a video extension cable or video adapter or converter, remove it from your set up to see if it’s causing the problem. When choosing a cable, it is best to go for one that is at least rated for the DisplayPort version your monitor and display adapter supports. For info about how to fix problems with your Microsoft Wireless Display Adapter, see Troubleshooting Microsoft Wireless Display Adapter with Surface. Hard drive retention: Hard drive retention is not available on models with a soldered hard drive, including XPS 9315 2in1, Chromebooks or Venue tablets, except the Venue 11 Pro. And don’t worry, you’ll usually get the same performance, but if you’re a heavy gamer, then using one single cable would be great.